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Shipping & Returns

Shipping

We strive to provide you with an excellent service and a great turn around for shipping. All orders will be processed in a timely fashion and will be processed as soon as your order and payment is confirmed. We will endeavor to ship orders within 24-48 hours (1-2 business days, monday through friday) from your order date. Love Thy HnS, does not ship orders during holidays;therefore, please be mindful of Canadian holidays as well as Quebec Holidays (Love Thy HnS's head office is in the province of Quebec).

At this time, Love Thy HnS ships merchandise to locations within Canada Only. Should you reside outside of Canada and wish to receive our products please send your inquiry to info@lovethyhns.ca with your address and items that you would like to purchase (including quantity). We will be sure to send you a shipping quote.

Our shipping carrier of choice at this time is Canada Post (Poste Canada). We ship fast via Expedited Shipping!

Zone A:
1-2 Business Days

Québec;Ontario

Zone B: 
3-5 Business Days

British Columbia; Alberta; Saskatchewan; Manitoba

Zone C: 
4-6 Business Days

New Brunswick; Nova Scotia; Prince Edward Island; 
Newfoundland and Labrador

Zone D: 
5-10 Business Days

Yukon; Northwest Territories and Nunavut

 Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Please check your junk mail if the tracking confirmation email is not showing in your main inbox within the appropriate turn-around timeframe.

ADDITIONAL SHIPPING INFORMATION: Love Thy HnS is *NOT* responsible for missing packages if our delivery confirmation does confirm that your package was delivered. Additionally, we cannot be held accountable for package being returned to us as a result of an incorrect shipping address being sent to us. Please make sure that you double check your shipping address.

Shipping Cost

Please note that the below is listed in CAD currency, and only applies to Canadian Shipping as we only ship to Canada at the moment.

Enjoy Affordable Flat Rate Shipping!

Order Amount 

(Before Taxes)

Shipping & Handling 

(2-5 business days)

$0.01 - 49.99

$8.95

$50.00 - 79.99

$9.95

$80 - 99.99

$10.95

$100.00 +

FREE (GRATUIT)

Canadian orders only, does not apply to extreme northern regions.

 

 

If you are located in Montreal or its surrounding areas, you can save on the shipping cost by selecting the Local Pick Up Shipping Option and COD-Montreal (Cash On Delivery) Payment Option at check out. Send us your order and we will contact you within 24-48 hours to arrange for in person pickup, it is that simple!

Shipping Packaging

Whenever possible, we try to recycle the boxes that we send you;therefore, do not be surprised if you do receive a box that has been previously used. Having said that, your items are safe and well packaged. We care about the environment and we ask that you please do your part and recycle your packages! (boxes, jars and bottles). We thank you in advance.

 

Return Policy

Due to the nature of the products, refunds will only be granted on products that are proven to be damaged or destroyed during shipping; however, if you need to return a product because of an error on our part, we will be very happy to provide a replacement. Please contact us within 5 business days from the day you receive your package and we will resolve the issue ASAP!

There are no other returns, refunds or exchanges. If you are unsure of your selection, please contact us  to book a consultation or please fill out the free consultation form on our website. You always have the option of sending in a picture of your hair or book a hair consultation with us if you would like additional assistance with product selection. We will be more than happy to help you!

 

 




Founded in 2009 and based in the province of Quebec in Canada, Love Thy HnS carry naturally inspired products for textured hair (curly, wavy, kinky, coiled, locs, naturals, relaxed hair or transitioners). We also carry all natural products for dry skin. Our products are for adults, babies and kids. Experience the difference, using the right products.